Building Trust between HR and Managers
September 16, 2019
– Almost all HR professionals hear the common complaint that employees perceive a lack of responsiveness from HR. It’s essential for HR teams to improve the time it takes to respond to employee inquiries. Talk with your team, and determine what reasonable response times are for your team to reply to employees. Set the expectation on your team that if they receive an email that they don’t have the answer to, that they will send a response email stating they will look into it and follow up shortly. Doing this will build confidence in the employees that you recognize the urgency of their requests, and that their needs are being heard.
Have Follow Through
Show respect in meetings
Develop strong listening skills
Be more proactive in communications
– Rather than hiding the impact a change may have on employees, be transparent. If you foresee employees potentially having a huge fallout from a change that will be coming, be proactive and not reactive. Do not wait for it to explode before action is taken. Proactively communicate with your employees using multiple approaches ( email, meetings, message boards) and let them know that the organization understands there may be potential concerns. Try to keep “surprise announcements” to a minimum, and if possible, provide continuous updates. However, also make it clear to your employees that there are some things within the HR Realm that HR must and will keep secret to protect them and you.